We provide shipping within New Zealand & Australia.

Shipping is provided by New Zealand Post and will be charged on the order size and country of delivery. All shipping includes tracking costs and information.

 

Delivery Timeframes + Rates:

NEW ZEALAND:

Free shipping on all orders in NZ.

Please allow 2-8 business days for your orders to be delivered.

AUSTRALIA:

Free shipping on orders over $200 NZD.

- Economy Plus Tracked ($25.00 NZD) 3-10 business days 

Please allow 5-15 business days for your item to be delivered once dispatched. Shipping notifications will be sent via email.

If you have any further questions, please contact us via email: customerservice@withadaline.com 

or direct Instagram message: @with_adaline

DISPATCH TIMEFRAMES:

Orders are dispatched within 48 hours (business days).

Please allow up to 72 hours for your order to be dispatched in promotional/busy periods.

If you need your item/s quickly, please leave us a note to ensure we process your order as quickly as possible. 

 

Pre-Orders:

Pre-orders are generally shipped within 4-6 weeks from when the pre-order opens. 

Please ensure you have read the pre-order description on product pages, which states the waiting period and the estimated dispatch date. Stock is not available immediately. 

- Orders will be shipped as soon as we have received the stock.

- Shipment of your in-stock items will be delayed until your pre-order item is ready for shipping.

- To ensure faster delivery of your in-stock items, we recommend making two separate orders - one for your pre-order items and one for your in-stock items.

 

International Customs Charges:

- Please note, all customs charges for international orders are the responsibility of the customer. 

 

Additional Information:

- We have no control over your item after it has been dispatched from our end. Please contact New Zealand Post directly as it will be the most efficient way to track your item.

- To avoid any disappointment or delays, please ensure that the shipping address you provide at checkout is correct. Customers are responsible for providing the correct shipment details as once the parcel has left our warehouse, we cannot alter these details.

- Customers are responsible for tracking, receiving and collecting their order from the chosen courier provider. This includes parcels that are returned to the sender.

- Parcels that are returned to the sender can either be shipped back to the customer at their own expense, or refunded (minus the cost of return shipping). 

If you have any shipping questions please contact us at customercare@withadaline.com.